Monthly E-Payslip Review Guide for Public Sector Workers – CAGD Update
The payroll system managed by the Controller and Accountant-General’s Department (CAGD) continues to receive regular updates. These improvements are aimed at improving accuracy, strengthening security, and ensuring smooth salary processing through the e-Payslip system.
Employees are encouraged to regularly check their salary details to ensure everything is correct and to identify any issues early.
System updates on the e-payslip and payment portals
The e-Payslip and ESPV systems are regularly improved to enhance performance and protect payroll information. These updates help ensure that salary processing remains accurate and reliable.
▪ The e-Payslip and ESPV systems are updated to improve performance
▪ The updates strengthen security and improve salary processing
▪ Users may sometimes experience temporary access interruptions
▪ The improvements support more reliable salary validation across institutions
What to do if your salary is not paid
Sometimes salary delays occur as a result of system maintenance, verification checks, or administrative processes. Employees are advised to remain calm and follow the proper reporting steps.
▪ Do not panic when salary is delayed
▪ Delays may result from system maintenance or verification processes
▪ Report the issue to your HR or accounts office
Required documents for verification:
▪ Appointment letter
▪ Reposting or transfer document (if applicable)
▪ Personal records form
▪ Ghana Card
▪ Previous payslip (if available)
▪ Written request for salary restoration
▪ Cover letter from supervisor or head of department
These documents help confirm employment details and support faster resolution.
Full review of salary details
Employees should carefully review all salary details to ensure accuracy. It is important to check every part of the salary statement, not only the final amount.
▪ Confirm your position and responsibilities
▪ Check your posting location and cost center details
▪ Review your salary level or step
▪ Verify basic salary and all allowances
▪ Check for any unexplained reductions
▪ Review tax deductions and other charges
▪ Confirm loan and institutional deductions are correct
▪ Ensure the net salary matches what is paid into your account
▪ Check that tax reliefs are correctly applied
Checking salary deductions
Employees should regularly check salary deductions to ensure that all entries are correct and authorized.
▪ Do not rely only on the payslip summary
▪ Generate monthly deduction history from the system
▪ Compare deduction records with the payslip
▪ Report any mismatch immediately
Monitoring salary authorisations
Salary authorisation records show approved transactions linked to payments and deductions. Employees should regularly check these records for accuracy.
▪ Review all salary authorisation records in the system
▪ Confirm that each authorisation was approved by you
▪ Investigate any unknown activity
▪ Change your password and report issues if needed
Keeping contact details updated
Correct contact details help ensure smooth communication and verification in the payroll system.
▪ Ensure your phone number is correct in the system
▪ Use only your personal contact details
▪ Avoid using another person’s number
▪ Incorrect details may delay communication and verification
Reviewing association records
Association records should be checked regularly to ensure accuracy and prevent unauthorized changes.
▪ Check your membership or association details regularly
▪ Ensure no unauthorized changes have been made
▪ Correct records help maintain access to benefits and loans
Account security practices
Employees should protect their accounts to prevent unauthorized access and misuse.
▪ Change your password regularly
▪ Use strong and unique passwords
▪ Keep login details private
▪ Do not share your account information
Profile identity verification
The profile image helps confirm identity during some transactions in the system. It must always be accurate.
▪ The profile image is used for identity confirmation
▪ Ensure the image is correct and up to date
▪ Update it if there is any mismatch
▪ This helps prevent delays in processing requests
Final note
Regular checking of the e-Payslip system helps employees maintain accurate salary records. It also helps detect errors early and ensures smooth salary processing at all times.